FAQ

FREQUENTLY ASKED QUESTIONS

Click “Register” on the home page. A sign up page will be displayed on your screen. Kindly input your mobile number and email in the fields labelled ‘phone number’ and ‘Email Address’. Create a password you can easily remember and that’s it, you are done!
Enter your registered mobile number or Email and your password then click on ‘login’.

Click on the button ‘forgot password’, enter your registered mobile number or email and a password reset link will be sent to your email and mobile number. Once you receive the link, click it and you can now change your password to the one of your choice.

All token purchased and the token details are always saved on your account, under transactions.

Kindly contact our support team by sending an email to hello@light247.ng

There are 2 options, you can either purchase electricity tokens as a guest or a registered user.

As a guest, you can purchase electricity tokens expressly without going through the registration process. However, with this option, your transaction history would not be saved, which makes it impossible for you to recall previous transactions.

As a registered user, you’d be required to input your mobile number. A sign up page will be displayed on your screen where you’ll fill in your name, email address, preferred password and click on “register”.

Once you login, Click on the button at the top of your profile or the “Menu” Tab. On the “Buy Electricity” page, Select your state; Select your meter type (either prepaid or post-paid), enter your meter number, the amount you wish to buy, Confirm your phone number (very important) and click on “next” to take you to the revieworder page.

The name and address registered on the electricity distribution company’s system, the distribution company name, the meter number, and the total amount will be displayed on the review order page to check if the details are valid.

Click on pay and be directed to the payment portal, select your preferred payment option and complete the requirements and process.

Once you have successfully paid, your token will be generated. There are 4 options available to recieve your token. Firstly, it is displayed on the screen of your device. Secondly, it is sent as an SMS to the phone number you provided on the order page. Thirdly, it is sent to your email (if you provided an email address when you created an account or if you added it on the order page). Finally, it can be seen on the transactions tab in your account section (Only for registered users).

Our Payment provider is Flutterwave and via their platform, you can use a Debit Card, USSD, Bank Transfer and bank deposit.

There are other payment options that are availabe for you to use. One of such options is the USSD option. Here is how you can access it.

1. From the payment portal, scroll down to “Change Payment Method

       

 

2. Click on “Pay with USSD

 

Click on “Choose your bank” to select your preferred bank. The following banks are available: Access Bank, Ecobank, Fidelity Bank, GTbank, Keystone Bank, Stanbic IBTC, Sterling Bank, UBA, Unity Bank, Wema bank and Zenith Bank. Please select the bank that is linked to your mobile line.

 

Once you select your bank, follow the on-screen prompt to complete the payment transaction. Asides from the USSD option, there are other options that are available when you click “Change Payment Method” such as, pay with bank, bank transfer, pay with paga etc. There is also a credit option as well using “Migo”.

Yes, If you need power supply and you are low or out of funds, we have a checkout option that can enable you to do that. This is how to do it.

1. From the payment portal, scroll down to “Change Payment Method

 

2. Click on “Pay with Migo” and follow the on-screen instructions to complete the transaction.

 

This option allows you to complete your transaction immediately on credit and pay back (principal + interest) in days.

The token is displayed on the screen of your device, sent via SMS and email if you provided an email address when you created an account on our platform. Your token and other details of the transaction would be sent to the email. You can include your email address by clicking on the register icon on the Home page or Menu bar.

You can access your tokens by clicking on “Transactions” on the main menu. In the Transaction History table displayed, click on a button called “Details” to access your tokens.

Tokens are sent to you through SMS and email. But sometimes, due to network delay issues which is beyond our control and totally dependent on the TELCOS (Telecommunication companies) [or if your mobile number was switched off or unavailable at that particular moment the SMS was sent out or your number has been registered on DND (do not disturb)], you might not receive the SMS.

The token is also sent via email if you provided an email address when you created an account on Light247. The token and other details of the transaction are sent to your email. You can include your email address by clicking on the register icon on the Home page or Menu bar.

You can also access your tokens by clicking on “Transactions” on the main menu in your account. Asides from your token, you would also see other details of the transaction on this page.

In the event you did not receive it at all, which is unlikely, Kindly send us a message via the chat icon on our page or contact our support team via “Whatsapp Only 09069643917” or send an email to hello@light247.ng

Yes! As the name implies, the platform is available to you 24 hours a day, 7 days a week. You can buy electricity tokens anytime and from any location. As long as you have an internet connection. Offline options will be available soon.

The service charge is a composition of fees that are required to make online transactions possible.

If this is the case, kindly send us a message via the chat icon on our page (Preferred). Kindly contact our support team on (Whatsapp only 09069643917) or send us an email to hello@light247.ng

Yes we offer the options of Paying for your Cable TV i.e DSTV, GOTV and Startimes. You can also buy mobile airtime and data.